{"id":28042,"date":"2024-05-26T09:47:18","date_gmt":"2024-05-26T08:47:18","guid":{"rendered":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042"},"modified":"2024-06-18T11:14:00","modified_gmt":"2024-06-18T10:14:00","slug":"housing-group-sorry-for-overcharging-3500","status":"publish","type":"page","link":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042","title":{"rendered":"Housing group sorry for overcharging \u00a33,500"},"content":{"rendered":"<p>The country&#8217;s second largest housing association has apologised to an unnamed woman after it was found to have overcharged her for maintenance costs over a period of three years. The area concerned was &#8220;a tiny verge of grass and a few bushes&#8221;.<\/p>\n<p>In 2013, the fee was \u00a35 per week but this increased in 2021 to \u00a325, then jumped dramatically just a year later to \u00a342 per week.<\/p>\n<p>Despite her complaints, Clarion Housing Group did nothing about the charges until the woman contacted a phone-in radio programme, the JVS show, on BBC Radio. The radio show aims to assist people with consumer rights issues.<\/p>\n<p>Following her contact with JVS, the woman received a full refund and \u00a3800 on top as a goodwill gesture.<\/p>\n<p>The woman is quoted as saying that she lived in a &#8220;tiny six-house cul-de-sac with a tiny verge of grass and a few bushes&#8221; and that the grounds were mainly concrete and required very little maintenance. The fee was to cover communal lighting, pest control and grounds maintenance. She originally raised a complaint in 2021 when the charge increased to \u00a325 per week.<\/p>\n<p>A spokesman for Clarion Housing Group apologised and said that the group had been &#8220;working hard to provide a recalculated service charge&#8221;. He said that the woman and her five affected neighbours had been issued with refunds and were now being charged the reduced amount of \u00a34.99 per week. \u00a31.98 of this charge is allocated to grounds maintenance.<\/p>\n<p>Clarion Housing also faced criticism in February, when it was reported that the Housing Ombudsman had ordered Clarion Housing to pay \u00a310,800 in compensation after finding four cases of severe maladministration across three cases.<\/p>\n<p>The failings included a failure to fix leaks despite five years of complaints from the tenant, an improper response to mould and damp complaints, and a lack of consideration over noise complaints made by a vulnerable resident that had led to nine months of suffering.<\/p>\n<p>\u00a9<a href=\"http:\/\/www.propertysurveying.co.uk\/INDEX\/INDEX1.html\">www.PropertySurveying.co.uk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The country&#8217;s second largest housing association has apologised to an unnamed woman after it was found to have overcharged her for maintenance costs over a period of three years. The area concerned was &#8220;a tiny verge of grass and a few bushes&#8221;. In 2013, the fee was \u00a35 per week but this increased in 2021 &hellip; <a href=\"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Housing group sorry for overcharging \u00a33,500&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":19145,"parent":22329,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[562],"class_list":["post-28042","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Housing group sorry for overcharging \u00a33,500 - Property Surveying NEWSLETTER<\/title>\n<meta name=\"description\" content=\"A housing association has apologised to an unnamed woman after it was found to have overcharged her for maintenance costs\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Housing group sorry for overcharging \u00a33,500 - Property Surveying NEWSLETTER\" \/>\n<meta property=\"og:description\" content=\"A housing association has apologised to an unnamed woman after it was found to have overcharged her for maintenance costs\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042\" \/>\n<meta property=\"og:site_name\" content=\"Property Surveying NEWSLETTER\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PropertySurveying\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-18T10:14:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.propertysurveying.co.uk\/newsletter\/wp-content\/uploads\/Mouldpic.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"3984\" \/>\n\t<meta property=\"og:image:height\" content=\"861\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/?page_id=28042\",\"url\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/?page_id=28042\",\"name\":\"Housing group sorry for overcharging \u00a33,500 - Property Surveying NEWSLETTER\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/?page_id=28042#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/?page_id=28042#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/wp-content\\\/uploads\\\/Mouldpic.jpg\",\"datePublished\":\"2024-05-26T08:47:18+00:00\",\"dateModified\":\"2024-06-18T10:14:00+00:00\",\"description\":\"A housing association has apologised to an unnamed woman after it was found to have overcharged her for maintenance costs\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/?page_id=28042#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/?page_id=28042\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/?page_id=28042#primaryimage\",\"url\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/wp-content\\\/uploads\\\/Mouldpic.jpg\",\"contentUrl\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/wp-content\\\/uploads\\\/Mouldpic.jpg\",\"width\":3984,\"height\":861,\"caption\":\"mould in the home\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/?page_id=28042#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"General\",\"item\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/?page_id=22329\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Housing group sorry for overcharging \u00a33,500\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/#website\",\"url\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/\",\"name\":\"Property Surveying NEWSLETTER\",\"description\":\"The NEWSLETTER\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/#organization\",\"name\":\"Property Surveying NEWSLETTER\",\"url\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/wp-content\\\/uploads\\\/cropped-property-surveying-logo-for-newsletter-body-1.png\",\"contentUrl\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/wp-content\\\/uploads\\\/cropped-property-surveying-logo-for-newsletter-body-1.png\",\"width\":240,\"height\":50,\"caption\":\"Property Surveying NEWSLETTER\"},\"image\":{\"@id\":\"https:\\\/\\\/www.propertysurveying.co.uk\\\/newsletter\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/PropertySurveying\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Housing group sorry for overcharging \u00a33,500 - Property Surveying NEWSLETTER","description":"A housing association has apologised to an unnamed woman after it was found to have overcharged her for maintenance costs","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042","og_locale":"en_GB","og_type":"article","og_title":"Housing group sorry for overcharging \u00a33,500 - Property Surveying NEWSLETTER","og_description":"A housing association has apologised to an unnamed woman after it was found to have overcharged her for maintenance costs","og_url":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042","og_site_name":"Property Surveying NEWSLETTER","article_publisher":"https:\/\/www.facebook.com\/PropertySurveying","article_modified_time":"2024-06-18T10:14:00+00:00","og_image":[{"width":3984,"height":861,"url":"https:\/\/www.propertysurveying.co.uk\/newsletter\/wp-content\/uploads\/Mouldpic.jpg","type":"image\/jpeg"}],"twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042","url":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042","name":"Housing group sorry for overcharging \u00a33,500 - Property Surveying NEWSLETTER","isPartOf":{"@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042#primaryimage"},"image":{"@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042#primaryimage"},"thumbnailUrl":"https:\/\/www.propertysurveying.co.uk\/newsletter\/wp-content\/uploads\/Mouldpic.jpg","datePublished":"2024-05-26T08:47:18+00:00","dateModified":"2024-06-18T10:14:00+00:00","description":"A housing association has apologised to an unnamed woman after it was found to have overcharged her for maintenance costs","breadcrumb":{"@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042#primaryimage","url":"https:\/\/www.propertysurveying.co.uk\/newsletter\/wp-content\/uploads\/Mouldpic.jpg","contentUrl":"https:\/\/www.propertysurveying.co.uk\/newsletter\/wp-content\/uploads\/Mouldpic.jpg","width":3984,"height":861,"caption":"mould in the home"},{"@type":"BreadcrumbList","@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=28042#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.propertysurveying.co.uk\/newsletter\/"},{"@type":"ListItem","position":2,"name":"General","item":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?page_id=22329"},{"@type":"ListItem","position":3,"name":"Housing group sorry for overcharging \u00a33,500"}]},{"@type":"WebSite","@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/#website","url":"https:\/\/www.propertysurveying.co.uk\/newsletter\/","name":"Property Surveying NEWSLETTER","description":"The NEWSLETTER","publisher":{"@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.propertysurveying.co.uk\/newsletter\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/#organization","name":"Property Surveying NEWSLETTER","url":"https:\/\/www.propertysurveying.co.uk\/newsletter\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/#\/schema\/logo\/image\/","url":"https:\/\/www.propertysurveying.co.uk\/newsletter\/wp-content\/uploads\/cropped-property-surveying-logo-for-newsletter-body-1.png","contentUrl":"https:\/\/www.propertysurveying.co.uk\/newsletter\/wp-content\/uploads\/cropped-property-surveying-logo-for-newsletter-body-1.png","width":240,"height":50,"caption":"Property Surveying NEWSLETTER"},"image":{"@id":"https:\/\/www.propertysurveying.co.uk\/newsletter\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PropertySurveying"]}]}},"_links":{"self":[{"href":"https:\/\/www.propertysurveying.co.uk\/newsletter\/index.php?rest_route=\/wp\/v2\/pages\/28042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.propertysurveying.co.uk\/newsletter\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.propertysurveying.co.uk\/newsletter\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.propertysurveying.co.uk\/newsletter\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.propertysurveying.co.uk\/newsletter\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=28042"}],"version-history":[{"count":0,"href":"https:\/\/www.propertysurveying.co.uk\/newsletter\/index.php?rest_route=\/wp\/v2\/pages\/28042\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.propertysurveying.co.uk\/newsletter\/index.php?rest_route=\/wp\/v2\/pages\/22329"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.propertysurveying.co.uk\/newsletter\/index.php?rest_route=\/wp\/v2\/media\/19145"}],"wp:attachment":[{"href":"https:\/\/www.propertysurveying.co.uk\/newsletter\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=28042"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.propertysurveying.co.uk\/newsletter\/index.php?rest_route=%2Fwp%2Fv2%2Ffolder&post=28042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}