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The Independent Surveyors Association (ISA)

This website supports the principles of the ISA. Many of the surveyors on this website are ISA members and therefore will follow the ISA charter document below.

The Independent Surveyors Association is a National Network of like-minded professional surveyors and valuers with considerable experience and skill committed to providing a service of quality and Putting the Client First.

The ISA is the largest association of independent property surveying and valuation practices with members throughout England and Wales able to offer independent advice to property buyers and lenders.

All full members are professionally qualified Chartered Surveyors or sole practitioners who have run their own practices for at least 3 years and are not owned or influenced by financial or corporate institutions. Associate members are qualified Chartered Surveyors, often with many years experience who run their own independent practices, but where the practice has been established for less than 3 years.

Charter of the Independent Surveyors Association

By instructing a chartered surveyor entitled to display the Charter Mark of ISA, a client can be confident that the member:

• Is not only a member of the Royal Institution of Chartered Surveyors and as such committed to rigorous professional standards, but also has at least three year’s post-qualification experience as a principal, partner or member of senior staff.
• Operates as an independent firm and, as such, will act personally and directly for the Client, but with ability to call on the wealth of specialist disciplines and skills provided within the National Network.
• Will engage in discussion with the Client and explain any aspect or findings in further detail.
• Confirms terms of appointment and the fee basis on acceptance of instructions.
• Offers total loyalty to the Client and absolute discretion.
• Responds promptly to telephone calls and correspondence.
• Is committed to act in a timely manner and to an agreed time-scale.
• Reports clearly and concisely in plain English.
• Is committed to act courteously.
• Maintains a procedure for addressing complaints according to established principles set by the ISA and the RICS.